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Adverse events and quality complaints. We reply within one working day and forward to the manufacturer and to INFARMED or AEMPS when applicable.
Report an event
Urgentvigilance@orvida.euWith the lot number in the subject. Inbox read on working days; reply within one working day.
What happens next
- We acknowledge receipt and open the record with the lot.
- We forward to the manufacturer (Hangzhou Techderm) within the MDR deadline.
- When applicable, we notify INFARMED (Portugal) or AEMPS (Spain).
- We inform the clinic of the outcome and the measures.
Authorities
The professional can also notify directly: INFARMED, medical device incident notification portal · AEMPS, NotificaEM.