Frequently asked questions.

Doctors with an active licence from the Ordem dos Médicos, and clinics with a licensed clinical director, in Portugal and Spain. In Spain, a colegiado number. We verify before the first order; we do not sell to individuals, or to premises without a clinical lead.

Three steps: the clinic's details and tax number, the licence or colegiado number, and a delivery address. We confirm the licence against the official registers, without asking you for copies of documents. Professional prices are on the line pages; registration opens the quantity tiers and ordering with a pro forma.

No. The prices shown are professional prices, excluding VAT. Portuguese VAT of 23% applies in Portugal; for clinics in Spain with a valid EU VAT number, the invoice is issued without VAT under the intra-EU reverse charge.

It depends on the injection plane: 6 to 18 months for the dermal lines, 6 to 24 months for the deep and subcutaneous ones. These are the manufacturer's specification figures, not a clinical promise; actual duration varies with the area, the technique and the patient.

In a licensed warehouse in Portugal, with traceability by lot. Every order leaves with the lot number and expiry on the delivery note.

A data sheet and instructions for use per line, plus the CE certificate, the notified body's confirmation letter and the declaration of conformity on request. The documentation lives in Resources; original certificates are sent to registered clinics.

By email to vigilance@orvida.eu, or through the form on the Vigilance page, with the lot number and a description. We reply within one working day and forward it to the manufacturer and to INFARMED or AEMPS where applicable.

There is no minimum per order. Volume tiers apply to the total quantity on the order, in any combination of lines and sizes.