Who can register and place orders with ORVIDA?

Licensed medical practitioners (physicians, dentists with aesthetic scope), registered aesthetic clinics, and authorised sub-distributors. Professional licence is verified against official registries before account activation. ORVIDA does not supply unregistered individuals or consumer channels.

How long does licence verification take?

Verification takes 24-48 hours on business days. You will receive confirmation by email once your account is activated. During peak periods (August, December) allow up to 72 hours.

What documents are needed to register with ORVIDA?

Professional medical licence number (OM number in Portugal, Colegio Medico number in Spain), NIF/CIF, clinic legal name and address, and a contact email. No additional documents are required at registration - ORVIDA verifies digitally against official registries.

What is the minimum order value for Sofiderm products?

EUR200 per order. You can combine any SKUs from the catalogue to reach the minimum. No per-SKU minimum quantity. Volume pricing tiers activate from EUR500/month.

What payment methods does ORVIDA accept?

Bank transfer (IBAN invoice), credit/debit card (Visa, Mastercard), and SEPA direct debit for recurring accounts. First orders require pro forma invoice. Established accounts with payment history may access 30-day net terms subject to credit assessment.

How is Sofiderm delivery handled?

All orders ship GDP-compliant with temperature monitoring. Standard delivery: 2-3 business days mainland Portugal, 2-4 business days mainland Spain. Express 24-hour available. Orders placed before 14:00 Lisbon time on business days ship same day.

Can I order a sample or trial pack before committing to volume?

Yes. Registered accounts can request a sample allocation of up to 3 SKUs before placing a volume order. Sample availability is subject to stock. Contact info@orvida.eu with your account reference to request samples.

What is ORVIDA's returns and quality defect policy?

Sealed, unopened products within expiry may be returned within 30 days with prior written authorisation. Quality defects are replaced at no charge - submit lot number and description to info@orvida.eu. Products showing temperature excursion should be quarantined and reported before use.

Ordering

How to Order Sofiderm Products

B2B supply for licensed aesthetic practitioners and clinics in Portugal and Spain. Three steps from registration to delivery.

The Process

Three steps to your first order

Register Your Practice

Complete the online registration form with your professional licence number, clinic details, and NIF/CIF. Verification takes 24–48 hours on business days.

Access Verified Pricing

Once verified, you receive immediate access to the full 36-SKU Sofiderm catalogue with wholesale pricing, product specifications, and clinical documentation.

Place Your Order

Order online with minimum €200 basket. Payment by bank transfer, card, or SEPA. GDP-compliant delivery to Portugal and Spain in 2–4 business days. Cold chain maintained.

24–48h

Licence verification

€200

Minimum order

2–4 days

Portugal & Spain delivery

GDP

Cold chain compliant

Common Questions

Procurement FAQ

Who can register and place orders?: Licensed medical practitioners (physicians, dentists with aesthetic scope), registered aesthetic clinics, and authorised sub-distributors. Professional licence is verified against official registries before account activation. ORVIDA does not supply unregistered individuals or consumer channels.
How long does licence verification take?: Verification takes 24–48 hours on business days. You will receive confirmation by email once your account is activated. During peak periods (August, December) allow up to 72 hours.
What documents are needed to register?: Professional medical licence number (OM number in Portugal, Colegio Médico number in Spain), NIF/CIF, clinic legal name and address, and a contact email. No additional documents are required at registration — ORVIDA verifies digitally against official registries.
What is the minimum order value?: €200 per order. You can combine any SKUs from the catalogue to reach the minimum. No per-SKU minimum quantity. Volume pricing tiers activate from €500/month.
What payment methods are accepted?: Bank transfer (IBAN invoice), credit/debit card (Visa, Mastercard), and SEPA direct debit for recurring accounts. First orders require pro forma invoice. Established accounts with payment history may access 30-day net terms subject to credit assessment.
How is delivery handled?: All orders ship GDP-compliant with temperature monitoring. Standard delivery: 2–3 business days mainland Portugal, 2–4 business days mainland Spain. Express 24-hour available. Orders placed before 14:00 Lisbon time on business days ship same day.
Can I order a sample or trial pack before committing to volume?: Yes. Registered accounts can request a sample allocation of up to 3 SKUs before placing a volume order. Sample availability is subject to stock. Contact info@orvida.eu with your account reference to request samples.
What happens if I need to return a product?: Sealed, unopened products within expiry may be returned within 30 days with prior written authorisation. Quality defects are replaced at no charge — submit lot number and description to info@orvida.eu. Products showing temperature excursion should be quarantined and reported before use.

Get Started